Privacy Policy

2. Information We Collect

We may collect the following types of personal data:

Personal Identification Information

• Full name
• Email address
• Phone number
• Residential address
• National ID (if required for verification)

Property and Rental Information

• Property listings
• Lease details
• Payment records
• Tenant and landlord details

Payment Information

• Mobile money numbers
• Payment transaction references
• Billing information

Technical Data

• IP address
• Device information
• Browser type
• Cookies and usage data

3. How We Collect Your Information

We collect information when you:

• Create an account on RentLoop
• List or rent a property
• Make rent payments
• Contact customer support
• Use the RentLoop website or mobile application

We may also collect limited technical data automatically through cookies and analytics tools.

4. How We Use Your Information

Your personal data may be used for the following purposes:

• Creating and managing your account
• Facilitating rental agreements between tenants and landlords
• Processing rent payments
• Verifying user identities
• Communicating important service updates
• Preventing fraud or illegal activities
• Improving our platform and services

5. Legal Basis for Processing

We process personal data based on:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

These principles are required under the Data Protection Act, 2012 (Act 843), which mandates lawful and transparent data processing.

6. Sharing of Personal Information

We may share your information with:

• Payment service providers
• Property managers or landlords
• Cloud infrastructure providers
• Law enforcement agencies where legally required
• Professional advisors (legal, accounting, etc.)

We do not sell personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encrypted data transmission
• Secure authentication
• Access control policies
• Regular security monitoring

However, no system is completely secure, and users should also take precautions to protect their login credentials.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights Under Ghana Law

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Object to certain processing activities
• Withdraw consent
• Request deletion of personal data where legally permissible

You may also lodge complaints with the Data Protection Commission.

10. Cookies and Tracking

RentLoop may use cookies and similar technologies to:

• Improve user experience
• Analyze traffic
• Remember user preferences

You can disable cookies through your browser settings.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy periodically. When changes occur, we will update the “Last Updated” date and notify users where appropriate.

13. Contact Information

If you have questions about this Privacy Policy, contact:

RentLoop
Email: rentloopapp@gmail.com
Country: Ghana